Evex Hospitals
Transforming the culture of healthcare in Georgia.
Healthcare provision in Georgia is fragmented and highly commercialised. Georgians are unhealthy and do not trust institutions. The country has far too many doctors and not nearly enough nurses. As the largest network of hospitals in Georgia Evex is faced with being the de facto leader in a fragmented system - shaping the whole system for everyone.
Challenge
Transform the culture of healthcare
Reinforce the network strength of the business - one big family across multiple regions. Build trust. Attract and retain excellent staff. Grow beyond hospitals and illness into general healthcare.
Above all resolve the tension between "business" and "healthcare".
Resolving the dilemme
The issue of healthcare as a business caused massive discomfort. Nobody was clear on how to articulate the very real need to make money in order to invest in healthcare.
Sometimes the business side impinged too far into the health side - "patients" as "customers".
The strategy clarified and resolved the tension between business and health.
What we did
We got to the heart of what made the business really effective as a healthcare provider - by drawing on how it had operated during the Covid pandemic.
A much more human business, outward looking and clear on the need to invest in the future of healthcare by establishing multiple revenue streams alongside universal provision - a purpose led healthcare business.
A healthcare brand built on shared values.
What happened
The new business will emerge in the middle of 2023